How to Get After-Sales Support Quickly-VLAND UK
How to Get After-Sales Support Quickly-VLAND UK
At VLAND, we want to make sure your after-sales experience is as quick and smooth as possible. If you experience any issues with your VLAND product, please follow the steps below to help us identify the problem and provide a solution as quickly as possible.
1. Check Your Product When You Receive It
If you find that your product is cracked, broken, or damaged when you receive the package, please take clear photos and videos of the damage immediately and contact our after-sales team at:
Please do not install or use a damaged product before contacting us. Providing photos and videos of the package and product will help us quickly assess the situation and arrange the appropriate after-sales solution.
2. Contact Us if the Product Does Not Fit During Installation
If you encounter a fitment or compatibility issue during installation, please contact us before modifying the product or vehicle.
Email us at vlanduk@zohomail.com and provide details about the issue. Our team will help determine whether:
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The product model is incompatible with your vehicle.
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An additional adapter or wiring harness is required.
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There is another installation-related issue.
If possible, please provide photos or videos of the installation issue so our team can identify the cause more quickly.
3. Contact Us if You Experience Water Ingress or Lighting Problems
If you experience water ingress, condensation, lights not working, or other product-related problems during normal use within the one-year warranty period, please record a clear video showing the issue and contact:
Our after-sales team will review the information and assist you with the appropriate solution.
4. Always Provide Your Order Number
When contacting our after-sales team, please remember to include your order number.
Your order number allows us to quickly locate your order and confirm the exact product model, helping us process your after-sales request more efficiently.
For faster assistance, please provide:
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Order number
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Product model/SKU, if available
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Clear photos or videos of the issue
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A brief description of the problem
The more complete the information you provide, the faster we can identify the issue and assist you.
Important: Which Orders Can We Handle?
We provide after-sales support for orders placed through uk.vlandshop.com with order numbers beginning with “UK”.
If your order was placed through another VLAND website, marketplace, or sales platform, please contact the after-sales support team of the platform where you placed your order. This will allow the relevant team to locate your order and provide the appropriate assistance.
Contact Our After-Sales Team
For eligible UK orders, please contact:
Email: vlanduk@zohomail.com